If you're done with Shipt — switching to a different grocery delivery service, cutting subscriptions, or just not using it enough — this guide walks through the verified cancellation flow plus the Target-bundled cancel path that catches a lot of people. Steps below are verified verbatim against Shipt's official Help Center as of May 2026.
The single most important thing to know: If you signed up for Shipt through Target (e.g., as part of a Target+ or RedCard offer), you can't cancel through Shipt directly. You have to cancel through Target. The path differs depending on how you joined.
Two scenarios — read this first
Scenario A — You signed up through shipt.com or the Shipt app. Cancel via Shipt's Account → Shipt Membership Profile flow (steps below). This is the most common path.
Scenario B — You signed up through Target (Target Circle 360, Target+ bundle, RedCard offer). You must cancel through Target. Call Target Guest Services at 1-800-591-3869 to cancel. The Shipt cancellation flow won't apply to you and may not even show as cancellable on your account.
How to tell which path you're on: check your renewal email. If it comes from Target, you're in Scenario B. If from Shipt, you're in Scenario A.
Cancel Shipt membership (Scenario A — direct Shipt sign-up)
Verbatim from Shipt's Help Center, the steps work identically on the Shipt app and shipt.com:
- Log into your account at shipt.com/login or via the Shipt mobile app.
- Select Account.
- Select Shipt Membership Profile.
- At the bottom, select How to cancel my membership.
- Tap Yes, cancel membership.
You'll receive a confirmation email once the cancellation is complete.
Cancel by phone (alternative)
If the in-app/web flow isn't working, Shipt provides a phone-cancel option:
- Call (205) 259-7798
- Hours: 6 a.m.–8 p.m. CT
Have your account email and member ID ready (member ID is in the Shipt app under Account).
Cancel Shipt bundled with Target (Scenario B)
Per Shipt's Help Center: if you signed up through Target, you must cancel through Target.
- Call Target Guest Services: 1-800-591-3869
- Or manage through your Target.com account: Account → Memberships → Target Circle 360 / Shipt → Cancel.
The Shipt-side cancellation flow won't end a Target-managed membership. You'll keep getting charged via Target until you cancel through Target.
What changes after you cancel
| What | Effect |
|---|---|
| Membership benefits | Stop at the end of your current billing period (paid period) |
| Future charges | None. The membership doesn't auto-renew. |
| In-flight orders | Unaffected. Already-placed orders complete normally. |
| Shipt account itself | Stays active for future re-subscriptions if desired. |
| Saved address / payment | Persist on the account; you'd just not have member benefits. |
| Confirmation email | Sent to your registered email upon cancellation. |
| Free trial cancellation | Trial ends immediately (typical for free-period cancellations). |
Common errors and fixes
"Cancel option not visible in app/web" You may have a Target-bundled membership. Check your renewal email sender — if Target, cancel through Target Guest Services (1-800-591-3869).
"Membership status didn't update after cancellation" Sign out, sign back in, and check Account → Shipt Membership Profile. Refresh once. If still showing as active 24 hours later, contact Shipt support.
Charged after cancellation Either the cancellation didn't process, or you canceled mid-cycle and the prepaid period is still being honored (charge was earlier). Check email for the cancellation confirmation; if you don't have one, the cancel didn't go through.
"Cancel my membership" button doesn't respond Update the Shipt app via App Store or Play Store. On web, try a private browsing window.
Locked out of account during cancellation Use the password reset flow or call (205) 259-7798 between 6 a.m.–8 p.m. CT.
Will Shipt refund the unused portion of a paid membership?
Generally no. Shipt's policy is that your membership remains active through the current billing period after cancellation — that's the value you get for the unused time. Refunds for partial periods are rare and case-by-case; contact support if you have unusual circumstances.
Why people cancel Shipt
Common reasons we see:
- Reducing total subscription spend — often part of a larger budget cleanup.
- Switching to Walmart+ or DashPass — broader category coverage at similar price points.
- Free trial expiration — trying it out and deciding the per-order math doesn't work.
- Limited store coverage in their area — Shipt's local network varies by metro.
If subscription tracking and cleanup is a recurring need, Rocket Money helps identify and cancel forgotten subscriptions across your accounts.
Alternatives to Shipt
DoorDash → — DashPass now bundles many grocery stores in addition to restaurants. Often $0 delivery for new users on first orders.
Uber Eats → — Uber One bundles food + grocery + ride credits. Wider footprint in some metros.
Amazon Fresh / Whole Foods (SNAP/EBT eligible) → — Amazon's grocery delivery, SNAP/EBT supported on qualifying items.
If you're staying with Shipt for the Target store-level coverage, shipt.com supports new-member free trials for one-off testing.
FAQ
Why won't Shipt let me cancel?
Most often you signed up through Target — those memberships must be canceled via Target Guest Services (1-800-591-3869).
Can I cancel Shipt by phone?
Yes. Call (205) 259-7798, 6 a.m.–8 p.m. CT.
Will I get a refund for the unused portion?
Generally no. Membership runs through end of the billing period; partial refunds are rare and case-by-case.
Can I rejoin Shipt later?
Yes. Sign back up at any time through shipt.com or the Shipt app.
Will canceling close my Shipt account?
No. The membership ends; the account stays active for future use without member benefits.
Does canceling affect orders already placed?
No. In-flight orders complete normally with their original pricing.
How do I cancel a free trial?
Same flow as a paid membership: Account → Shipt Membership Profile → How to cancel my membership → Yes, cancel membership. Trial benefits typically end immediately upon cancellation.
What if I'm charged after cancellation?
Either the cancel didn't process (check email for confirmation) or you were charged earlier and the prepaid period is still being honored. Contact Shipt support if no confirmation email arrived.
Where does Shipt's official guide live?
help.shipt.com — How do I cancel my membership?. Last updated February 20, 2026.
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